Refund Policy

The Refund Policy shall be applicable in the following situations:

  • Non-commencement of course.
  • Cancellation of course after commencement.
  • Withdrawal from School due to other reasons.
  • Student Pass application or other Governmental approvals not obtained.
  • Transfer between courses
  • The Refund policy shall state that the maximum processing time shall not be more than 7 working days from the student’s withdrawal/refund request to the issuing of the refund, terms & conditions of refund and any non refundable fee if applicable.
  • The computation of the refund amount shall be communicated to the parent/guardian.
  • Up to date and accurate refund records are maintained by the school.

PROCESS

  1. Refund for Withdrawal Due to Non-Delivery of Course
    The school shall inform the Student immediately within three (3) working days upon knowledge of the following:
    1. The School does not commence the Course on the Course Commencement Date;
    2. The School terminates the Course before the Course Commencement Date;
    3. The School does not complete the Course by the Course Completion Date;
    4. The School terminates the Course before the Course Completion Date;
    5. The School has not ensured that the Student meets the course entry or matriculation requirement as set by NPS International School or by the course developing organization (eg IB, Cambridge, CBSE) within any stipulated timeline set by CPE;
    6. The Student’s Pass application is rejected by ICA;
    7. The Student shall be informed in writing of alternative study arrangements (if any), and be entitled to a refund of the entire Course Fees (except Application Fee) already paid should the Student decide to withdraw within seven (7) working days of the above notice.
  2. Refund for Withdrawal Due to Other Reasons:

    Where the Student withdraws from the course for any other than those stated in Clause 1:

    • The School expects one term’s advance intimation to be given by the parent in writing to the Admissions Team in the case of withdrawals due to other reasons. If the required notice is not given, the school reserves the right to collect one term’s equivalent of tuition fee.
    • The refund of fees shall follow the following Refund Table (as stated in the Student Contract)
    % of (the amount of fees paid under Schedules B & C) If Student’s written notice of withdrawal is received:
    [100%] (“Maximum Refund”) before the Course Commencement Date.
    Nil On or after the Course Commencement Date.

    Course Commencement Date= Commencement of Fee term i.e. 1st Apr, 1st Aug, 1st Dec.

    Application Fees are non-refundable, irrespective of the date of withdrawal.

    For new students the refund during the Cooling Off Period shall be independent of the Refund Policy and shall be based on the date of signing of the Student Contract.

  3. Refund Procedure:

    The procedure for refund for withdrawal due to other reasons is as follows:

    • For the purposes of this procedure, the Transfer Certificate (TC) Application Form (see attached) shall be understood as “Notice of Withdrawal”.
    • The parent shall send a written communication to the school stating their withdrawal and indicating the last day of school. Oral intimation will not be accepted.
    • The Student Affairs Officer shall check with the Accounts Department if the Student had paid a Refundable Deposit at the time of admission. This will be for students who have joined the school prior to 21 December 2009.
    • If the student has not paid the Refundable Deposit, the TC Application form shall be sent to the parent to fill in and send back to the school.
    • If the student has paid Refundable Deposit, the TC Application form shall be sent to the parents 7 working days before the date of withdrawal.
    • All withdrawing students are required to obtain the Library clearance prior to leaving the school. If the student has not returned the books due, the Librarian shall indicate it on the TC Application form.
    • The Accounts department shall calculate the refund due after adjusting for any other dues, including lost books, etc. A Refund Calculation Slip (see attached) shall be used to provide the basis for arriving at the refund amount. This slip shall be attached to the refund cheque.
    • All refunds shall be remitted by cheque only. Cash refunds are not permitted. Bank transfers to the parent’s account shall be done in the event that parents have already left the country. Such transfers shall be indicated in the TC form.
    • No part of the fees shall be refunded if the Student has been expelled from the School for a serious breach of any of the School’s rules or regulations.
  4. Refund During Cooling-Off Period:
    • The school shall provide a Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
    • The student shall be refunded 100% of the term fees (tuition fees, facility fee, material fee, etc.) already paid if the student submits a written notice of withdrawal to the school within the cooling-off period, regardless of whether the student has started the course or not.
  5. Refund for Student Pass application rejection or not obtaining Governmental approvals
    • If a Student Pass application is rejected by Immigration and Checkpoints Authority (ICA) or if the Student fails to obtain any approvals from any other governmental organizations, including but not limited to, the Ministry of Education (MOE), thus rendering the Student unable to attend School or to continue to attend the School, the case will be treated in a way similar to a withdrawal for Cause and the refund terms as above shall apply.
  6. Refund for Transfer between courses:
    • Transfer between courses shall take place with effect from the beginning of the fee term only (i.e. 1st April, August or December), and a new contract shall be executed.
    • The Admissions/Student Affairs Team shall enter the revised details into the Student Management System and generate a new invoice.
    • The Accounts Department shall then cancel the fee invoice for the old course, if already issued.
    • If however, payment against the invoice for the old course has been received:
      • If there is a shortfall, the balance in the course fee shall be collected by the school.
      • If there is an excess, the balance amount shall be refunded within 7 working days from the date of approval of course change.
  7. Refund for Deferment
    • There shall be no refund of course for existing students who request for deferment.
    • For new students, subject to the Cooling Off Period, refund of course shall be treated as per Refund Due to Other Reasons.
    • For existing students requesting for deferment and renewing their student contracts for the next academic year, the refund of course shall be treated as Refund Due to Other Reasons.
  8. Communication of Refund Amount
    • All refund cheques shall have the Refund Calculation Slip attached to them, which must be acknowledged by the person collecting the cheque.
    • If the cheque is posted or a bank transfer is done, the Refund Calculation Slip shall be sent by email to the parent of the student.