Refund Policy

The Refund Policy shall be applicable in the following situations:

  • Withdrawal from School
  • Non-commencement of course
  • Cancellation of course after commencement
  • Student Pass application or other Governmental approvals not obtained
  • Transfer between courses
  1. Refund for Withdrawal Due to Non-Delivery of Course
    The school shall inform the Student immediately within three (3) working days upon knowledge of the following:
    1. It does not commence the Course on the Course Commencement Date;
    2. It terminates the Course before the Course Commencement Date;
    3. It does not complete the Course by the Course Completion Date;
    4. It terminates the Course before the Course Completion Date;
    5. It has not ensured that the Student meets the course entry or matriculation requirement as set by NPS International School or by the course developing organization (e.g. IB, Cambridge, CBSE) within any stipulated timeline set by the Council of Private Education;
    6. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA)

    The Student shall be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

  2. Refund for Withdrawal Due to Other Reasons:

    If the Student withdraws from the Course for any reason other than those stated in Point 1, the school will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table as shown on the Refund Table below (less any applicable bank administrative charges properly paid/payable).

  3. Refund During Cooling-Off Period:

    The school will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

    The student will be refunded the highest percentage (as stated in the Refund Table) of the fees already paid if the student submits a written notice of withdrawal to the school within the cooling-off period, regardless of whether the student has started the course or not.

    The School shall, as soon as practicable after receiving the Student’s notice of withdrawal under Clause Refund for Withdrawal Due to Other Reasons (and in any event no later than seven (7) working days after receiving such notice) refund to the student the amounts as stated below:

    Refund Table

    % of [the aggregate amount of the fees paid excluding the Application Fee, Examination Fee & Student Medical Insurance Premium] If Student’s written notice of withdrawal is received
    [100%] (“Maximum Refund”) More than seven (7) days before the Course Commencement Date
    [100%] Before, but not more than seven (7) days before the Course Commencement Date
    Nil On or after, but not more than [60] days after the Course Commencement Date
    Nil More than 60 days after the Course Commencement Date, but not more than 180 days after the Course Commencement Date

    Course Commencement Date = Commencement of Fee term i.e. 1st Apr, 1st Aug, 1st Dec

  4. The School expects one term notice is to be given in the case of withdrawals without cause. Notice is not deemed to be given until written confirmation has been received, by the Admissions Office. If the required notice is not given, the school reserves the right to collect one term equivalent of tuition fee.

  5. In the case of waitlisted students, one-half of the application fee will be refunded if the applicant requests withdrawal of his/her application within one year of payment of application fee and before acceptance.

  6. Students with outstanding accounts may have their school attendance privileges revoked by the School until such time their accounts are current. If any payment remains unpaid upon withdrawal from the school, no transcripts, transfers, or other records will be released until full payment, including late payment fee, is received.

  7. If a Student Pass application is rejected by Immigration and Checkpoints Authority (ICA) or if the Student fails to obtain any approvals from any other governmental organizations including but not limited to the Ministry of Education (MOE), thus rendering the Student being unable to attend the School or is unable to continue to attend the School, the case will be treated similar to a withdrawal for Cause and refund terms as above shall apply.

  8. No part of the fees shall be refunded if the Student is expelled from the School for a serious breach of any of the School’s rules or regulations.

  9. On acceptance of student’s request to transfer from Course A to Course B, should there be a refund of tuition fees, the student shall be entitled to refund of the same.

Response time for refunds: Refunds will be made within seven working days following completion of all formalities for withdrawal and from the last day of attending School.

Refund Procedure for Withdrawal

  1. Parents are to send an email or written intimation seeking withdrawal and indicating the last day of School. Verbal intimation will not be accepted.

  2. The Transfer Certificate Application form shall be sent to the parent via email or as a hard copy, and the parent shall fill up the same and return to the School.

  3. The Student Affairs Officer shall obtain clearances from the Library and submit to the Accounts Officer for refund processing.

  4. The Accounts Department shall calculate the refund due as per the Refund Policy and settling of outstanding dues as well as any other dues to the School including library books, etc.

  5. The refund shall be made either by cheque or bank transfer, within seven (7) days from the last day of School and an acknowledgement shall be obtained from the parent.

Refund Procedures Due to Non-Delivery of Course

  1. The School shall initiate the refund process as soon as the clause Refund for Withdrawal due to Non-Delivery of Course has occurred.

  2. Such refund shall be paid within seven (7) working days after adjusting unpaid dues, if any.